Contact Us

RESPONSIBLE "Who is responsible for the processing of your data?"

Identity: FERNANDO FIGUEROA RUIZ with CIF 80.141.819-K

Postal address: C/ CANTARO, 4 - 14540 - LA RAMBLA (CORDOBA)

Telephone: 957683222

Email: AROMAS@AMBISOL.EU

 

PURPOSE "For what purpose do we process your personal data?"

The personal data of the interested party will be processed for the following purposes as applicable:

-Manage and develop your registration on the web, to get in touch with you and resolve all doubts or queries about our products, as well as to be able to place orders that are of interest to you.

-Manage and develop your online purchase. We use your personal information to process and deliver your order.

-Manage possible returns or claims once you have made your purchase.

-Administrative management derived from the sale of our products, among which is the issuance of resulting invoices, as well as carrying out the necessary communications to confirm receipt of the order, its preparation and delivery. Said communications may be made through email, Instant Messaging (Sms, WhatsApp) and/or telephone.

"The provision of the requested data is mandatory, since the information requested is essential for the purposes described above. In the case of showing refusal, the consequences of not providing the data will be not being able to carry out the sale of our products"

-Manage and send commercial information about our products (news, offers and other advertising communications), via email, Instant Messaging (Sms, WhatsApp) and / or telephone.

-Manage and keep track of our Social Networks, in order to advertise our company

FERNANDO FIGUEROA RUIZ has a profile on some of the main social networks on the Internet (Facebook, etc.). User data will be processed solely for the purpose of correctly managing their presence on the social network, advertising the products marketed.

The treatment of data of the Users who follow our social networks will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that proceeds in each case and that has been previously accepted by the User.

-Respond to the exercise of rights, queries and claims.

 

"How long will your data be kept?"

Your personal data will be kept as long as some type of contractual or business relationship is maintained between you and FERNANDO FIGUEROA RUIZ. and do not request its deletion. When they are not necessary, they will be maintained for the prescription period of the actions arising from the treatment, from the last confirmation of interest or last transaction/communication (6 years, for commercial purposes, article 30 of the Commercial Code: documentation, supporting documents , invoices, etc.; 1 year, Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE): traffic data related to emails and data provided through the website; 1 year, Article 5 Law 25/2007 on the preservation of data related to electronic communications and public communications networks: data related to calls sent or received from fixed and mobile telephony; other conservation periods provided in current applicable regulations).

During said prescription period of the actions arising from the treatment, we will keep the information duly blocked, without giving it any use, except for making the data available to judges and courts, the Public Prosecutor's Office or the competent Public Administrations, in particular the data protection authorities, for the requirement of possible responsibilities derived from the treatment.

After said periods have elapsed, the personal data will be deleted with adequate security measures to guarantee their total destruction.

The data provided for the sending of commercial communications will be kept until the interested party revokes their prior consent.

 

LEGITIMATION "What is the legitimacy for the processing of your data?"

FERNANDO FIGUEROA RUIZ has the following legitimate bases to be able to process the personal data provided by the interested party as applicable:

-Compliance with a legal obligation: collection management and the issuance of receipts or sales invoices for our products is based on compliance with a legal obligation, as well as responding to the exercise of rights made by the interested party.

-Execution of a contract

The legal basis for the processing of the personal data of the interested party, which is collected through the website for the purpose of managing, processing and delivering their online purchase, is the execution of a sales contract. In this sense, the interested party is obliged to provide the data that is necessary for its execution. If you do not provide such data, it will not be possible to execute your purchase.

· The management, administration and delivery of products requested by the interested party, as well as the possible returns or claims requested, are based on the execution of the sales contract signed between the interested party-responsible. In addition, this legal basis also includes all necessary communications between the interested party and FERNANDO FIGUEROA RUIZ. Said communications may be made by telephone, Instant Messaging (WhastApp and/or SMS) and/or Email.

 

All the treatments derived from the sale of our products have the legal basis of the execution of a sales contract

-Consent of the interested party

In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be by consent of the interested party:

 

· Respond to claims filed by the interested party.

· The resolution of doubts and queries made through our website and other electronic means

· Sending of advertising communications by FERNANDO FIGUEROA RUIZ.

Access to our social networks to inform you about the products marketed

 

The withdrawal of prior consent to carry out the purposes described will not condition the contractual relationship between the interested party and FERNANDO FIGUEROA RUIZ. Said withdrawal of consent may be communicated through the email AROMAS@AMBISOL.EU

 

Registration on the website, in order to make future purchases

The withdrawal of prior consent to carry out the described purpose will condition the contractual relationship between the interested party and FERNANDO FIGUEROA RUIZ, since their registration on the web is necessary to carry out their purchase. Said withdrawal of consent may be communicated through the email AROMAS@AMBISOL.EU

-Legitimate Interest

We may use the personal data provided by the interested party to claim and/or take the necessary legal actions to defend our rights and legitimate interests.

 

RECIPIENTS "Which recipients will your data be communicated to?"

The personal data of the interested party may be communicated legitimately and when necessary to the following recipients. Said communications will be necessary for the sale of our products, requested by your request.

-Companies in charge of data processing that provide services to FERNANDO FIGUEROA RUIZ: Hosting service provider, Consulting, etc.

-Public administrations and public bodies (Treasury, etc.) and/or security bodies and forces, when required by any regulation or necessary for the legal protection of our legitimate interests for the purposes of complying with the law.

-Correos, in the case of postal shipments

- Entities that provide courier and transportation services.

-Banks, to manage the collections of the sale made.

Any transaction made through the WEB site will be carried out through secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the corresponding bank.

International Data Transfers

· International Data Transfers, as long as there are communications through WhatsApp:

            WHATSAPP: covered by the EU-US Privacy Shield agreement (agreement called "protective privacy shield" to which US companies subscribe). Information available at: https://www.privacyshield.gov/list

            To communicate through WhatsApp, we will provide your phone number to WhatsApp Inc. to verify that you are a user of this service. We recommend that you review your privacy settings and read WhatsApp's privacy policy for more detailed information about WhatsApp's use of the personal data of users who use its services.

 

RIGHTS "What are your rights when providing us with your data?"

Anyone has the right to obtain confirmation as to whether they are FERNANDO FIGUEROA RUIZ. we are processing personal data that concerns them, or not.

Right of access, rectification and deletion : interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which they were collected.

Right of limitation: in certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

Right of Opposition: in certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. Therefore FERNANDO FIGUEROA RUIZ. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

When the processing of personal data is for direct marketing purposes, the interested party shall have the right to oppose the processing of their data, including the preparation of profiles related to said marketing.

Right to data portability: the interested party may request the portability of their data to another controller, in which case it will be done as long as the processing is based on lawful consent, the processing is automated and they will be transmitted from controller to controller. responsible when technically possible.

Right to withdraw consent , without this affecting the legality of the treatment based on the consent prior to its withdrawal.

Right to file a claim with the SPANISH DATA PROTECTION AGENCY, when you have not obtained satisfaction in the exercise of your rights or other matters. To contact said Control Authority, you can do so through its website www.aepd.es.

To exercise these rights, the interested party will have at their disposal a series of models or forms located at www.aepd.es/reglamento/derechos and must address them to FERNANDO FIGUEROA RUIZ AROMAS@AMBISOL.EU or to the address that appears in the data of contact of the RESPONSIBLE.

Optionally, the interested party can also contact the SPANISH DATA PROTECTION AGENCY (www.aepd.es) to request information on said rights.

To process the request for the exercise of rights, you must prove your identity by means of a photocopy of your ID.

 

OTHER INFORMATION

FERNANDO FIGUEROA RUIZ will keep professional secrecy of all information that affects the data, storing them with due confidentiality and using them only for the specific purposes for which they were provided. Likewise, it will adopt the appropriate technical and organizational measures against unauthorized access or illegal processing of personal data, as well as against the accidental loss or destruction of the same. The information is confidential, privileged and processed only by persons who, as authorized users, have access to personal data, any disclosure, distribution or reproduction of the information processed being totally prohibited.

 

These terms and conditions that establish the General Contract Conditions (hereinafter “the General Conditions”) apply to the sale of all products and services supplied through the website www.ambisol.eu.

Therefore, the use by the user of the services of the website www.ambisol.eu presupposes, in any case, the adherence by the users to the General Contract Conditions of the version published by the company Fernando Figueroa Ruiz (FFR), as the owner of the website www.ambisol.eu, at the time of the purchase order by the users. Therefore, it is convenient for the user to read the General Conditions carefully before making a purchase.

FFR reserves the right to modify the contractual offer constituted by these general conditions and the list of products and prices, at any time, although said modifications will not be made with the contracts already made by the user.

I.- Identification and activity of www.ambisol.eu
www.ambisol.eu is the property of Fernando Figueroa Ruiz, a Spanish company dedicated to the manufacture and sale of air fresheners and related products over the Internet and with fiscal domicile in La Rambla (Córdoba), C/ El Cántaro, nº 4 and NIF: 80141819K.

II.- Way of making the purchase.
The user must add the items he wishes to purchase to his shopping cart, and send the order form electronically according to the model provided, once he has read and accepted the General Conditions. Said hiring shall be understood to be made at the domicile of FFR.
Users will be able to identify and correct errors in data entry. Before confirming the order, the details of the order will appear, if everything is correct, click on "Confirm Order", otherwise go back and modify the errors.

III.- Prices.
The applicable prices are those indicated on the website www.ambisol.eu on the order date only for the Spanish peninsula and the Balearic Islands. For the Canary Islands, Ceuta and Melilla these prices are not valid. We can prepare a personal budget if the client requests it.
The prices that appear in each product include the Value Added Tax (VAT).

IV.- Scope of delivery .
Orders are served anywhere in mainland Spain, the Balearic Islands, France, Belgium, Germany, Italy and any other country available on our registration form. For orders destined for the Canary Islands, Ceuta or Melilla, a detailed budget must be prepared for both the price of the products and the transport costs. The cash on delivery payment method is only accepted for shipments to mainland Spain and Baleres.

V.- The amount of shipping costs.
All shipments are made by parcel service. Shipping costs are calculated based on the total purchase amount, the weight or volume of the order and are indicated before confirming it. To calculate shipping costs, sometimes it is necessary for the user to be identified.
In any case, these costs are reported throughout the purchase process and always prior to order confirmation. If it is indicated that shipping costs are free from a minimum purchase amount, shipping costs are not charged beyond this amount.

VI.- Form of payment.
The forms of payment available are:
Bank Transfer: It is a means that is increasingly used due to the ease that Electronic Banking offers us.
Card: VISA, VISA ELECTRON, SERVIRED, RED 6000, EUROCARD, MASTER CARD.
Cash on delivery: The user makes the payment to the carrier at the time of delivery, only available for shipments to the peninsula and the Balearic Islands.
Paypal: Allows you to pay securely through your payment gateway with your credit card or by charging it directly to your PayPal account.

If the order has been placed (you have sent your order through the web) and the user wishes to cancel the order, they can do so by contacting the FFR company by phone or by email and providing the following information:
            Name of the person who made the order
            Date of the order
            Email of the user who made the order
            Order number

The order will be canceled at the time the message is received, as long as it has not been sent.

VII.- Obligations of the Seller.
As previously indicated, the orders will be sent through a parcel service and will be delivered to the address that the customer has indicated on the order form. The shipment is made in 24/48 from the moment the order has been confirmed. Delivery in mainland Spain and the Balearic Islands is carried out within an estimated period between 1 and 3 days from the date of departure. In the rest of the countries: France, Belgium, Germany, Italy, etc..., the delivery is made within an estimated period between 7 and 10 days from the date of departure.
If payment by bank transfer is chosen, the order will not be understood as confirmed until payment is received.
If the chosen payment is cash on delivery, confirmation of the purchase will be requested by phone or email before shipping and it will not be considered confirmed until the buyer's response is obtained.

VIII.- Delivery.
The delivery will be made at the indicated address, which may be different from your residence, and may be sent to your workplace or even to a third person to whom you intend to make a gift. In any of the cases, the identification of the buyer or of the person to whom the product is directed by means of an official document that identifies them and signs the delivery agreement will be required.
Once the order has been received, you have a period of 24 hours to report any damage or breakdown that may have occurred during transport, so you must unpack and check everything before said period expires. In the event that there is a break or breakdown, we will proceed to the withdrawal and delivery of a new item in the shortest possible time. If after 24 hours of receipt we do not receive any communication from you, we understand that the delivery has been satisfactory.

If after the delivery period you do not receive the order or any communication from us, you must notify the Customer Service, which will contact the transport agency and inform you about it as soon as possible, throughout the same day.

IX.- Return.
The buyer will have a period of 14 business days from the receipt of the order to terminate the contract without incurring any penalty or cost, except for the expenses specifically generated by the collection and return of said order. Any return, whatever its cause, must be made in its original packaging and condition.

To start the return process, you must send an email to the address: aromas@ambisol.eu indicating the order number, a contact telephone number and the reasons for the return.
Once the email is received we will contact you.

The refund of the amount will be made by bank transfer or credit to your credit card, depending on the method chosen when making the purchase. Said return will be made after the collection of the product and its verification in our warehouse.

X.- Security and Confidentiality.
FFR guarantees the security and confidentiality of its communications with the user.
All card payment operations are carried out through a secure server, based on the 128-bit SSL standard, which guarantees the security and confidentiality of the data.

XI.- Electronic document.
The electronic document in which the contract is formalized will be filed at FFR's address and will be accessible to customers by requesting it by email by sending an email to aromas@ambisol.eu or by accessing their account user to have it in pdf format.

XII.- Guarantee.
FFR guarantees its products, under the legally established terms, for a period of 2 years from the date of delivery. However, it should be noted that according to the Law on the guarantee of goods included in the Consolidated Text of the General Law for the Defense of Consumers and Users and other Complementary Laws, it mentions that "The Law applies to both durable goods , such as perishable products or food products, although, in this case, the very nature of the good limits or modulates its application".
Deficiencies caused by negligence, improper use or manipulation, or materials subjected to wear due to normal use, will be excluded from the guarantee.
When the use of the guarantee is justified, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms.

The guarantee will lose its value in cases where:
* The purchase invoice is modified, altered or replaced.
* If the guaranteed product is manipulated or repaired.
* If you lack the purchase invoice.

To make use of the guarantee, it is essential to present the purchase invoice.
The buyer has a period of two months from when he learned of the lack of conformity with the product to notify the seller.

XIII.- Languages ​​in which the contract can be formalized.
The contract can only be formalized in Spanish.

XIV.- Legislation and conflict resolution.
These general conditions are ruled by the Spanish Law.
The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Córdoba (Spain).