Terms & Conditions

These terms and conditions that establish the General Contract Conditions (hereinafter “the General Conditions”) apply to the sale of all products and services supplied through the website www.ambisol.eu.

Therefore, the use by the user of the services of the website www.ambisol.eu presupposes, in any case, the adherence by the users to the General Contract Conditions of the version published by the company Fernando Figueroa Ruiz (FFR), as the owner of the website www.ambisol.eu, at the time of the purchase order by the users. Therefore, it is convenient for the user to read the General Conditions carefully before making a purchase.

FFR reserves the right to modify the contractual offer constituted by these general conditions and the list of products and prices, at any time, although said modifications will not be made with the contracts already made by the user.

I.- Identification and activity of www.ambisol.eu
www.ambisol.eu is the property of Fernando Figueroa Ruiz, a Spanish company dedicated to the manufacture and sale of air fresheners and related products over the Internet and with fiscal domicile in La Rambla (Córdoba), C/ El Cántaro, nº 4 and NIF: 80141819K.

II.- Way of making the purchase.
The user must add the items he wishes to purchase to his shopping cart, and send the order form electronically according to the model provided, once he has read and accepted the General Conditions. Said hiring shall be understood to be made at the domicile of FFR.
Users will be able to identify and correct errors in data entry. Before confirming the order, the details of the order will appear, if everything is correct, click on "Confirm Order", otherwise go back and modify the errors.

III.- Prices.
The applicable prices are those indicated on the website www.ambisol.eu on the order date only for the Spanish peninsula and the Balearic Islands. For the Canary Islands, Ceuta and Melilla these prices are not valid. We can prepare a personal budget if the client requests it.
The prices that appear in each product include the Value Added Tax (VAT).

IV.- Scope of delivery .
Orders are served anywhere in mainland Spain, the Balearic Islands, France, Belgium, Germany, Italy and any other country available on our registration form. For orders destined for the Canary Islands, Ceuta or Melilla, a detailed budget must be prepared for both the price of the products and the transport costs. The cash on delivery payment method is only accepted for shipments to mainland Spain and Baleres.

V.- The amount of shipping costs.
All shipments are made by parcel service. Shipping costs are calculated based on the total purchase amount, the weight or volume of the order and are indicated before confirming it. To calculate shipping costs, sometimes it is necessary for the user to be identified.
In any case, these costs are reported throughout the purchase process and always prior to order confirmation. If it is indicated that shipping costs are free from a minimum purchase amount, shipping costs are not charged beyond this amount.

VI.- Form of payment.
The forms of payment available are:
Bank Transfer: It is a means that is increasingly used due to the ease that Electronic Banking offers us.
Card: VISA, VISA ELECTRON, SERVIRED, RED 6000, EUROCARD, MASTER CARD.
Cash on delivery: The user makes the payment to the carrier at the time of delivery, only available for shipments to the peninsula and the Balearic Islands.
Paypal: Allows you to pay securely through your payment gateway with your credit card or by charging it directly to your PayPal account.

If the order has been placed (you have sent your order through the web) and the user wishes to cancel the order, they can do so by contacting the FFR company by phone or by email and providing the following information:
            Name of the person who made the order
            Date of the order
            Email of the user who made the order
            Order number

The order will be canceled at the time the message is received, as long as it has not been sent.

VII.- Obligations of the Seller.
As previously indicated, the orders will be sent through a parcel service and will be delivered to the address that the customer has indicated on the order form. The shipment is made in 24/48 from the moment the order has been confirmed. Delivery in mainland Spain and the Balearic Islands is carried out within an estimated period between 1 and 3 days from the date of departure. In the rest of the countries: France, Belgium, Germany, Italy, etc..., the delivery is made within an estimated period between 7 and 10 days from the date of departure.
If payment by bank transfer is chosen, the order will not be understood as confirmed until payment is received.
If the chosen payment is cash on delivery, confirmation of the purchase will be requested by phone or email before shipping and it will not be considered confirmed until the buyer's response is obtained.

VIII.- Delivery.
The delivery will be made at the indicated address, which may be different from your residence, and may be sent to your workplace or even to a third person to whom you intend to make a gift. In any of the cases, the identification of the buyer or of the person to whom the product is directed by means of an official document that identifies them and signs the delivery agreement will be required.
Once the order has been received, you have a period of 24 hours to report any damage or breakdown that may have occurred during transport, so you must unpack and check everything before said period expires. In the event that there is a break or breakdown, we will proceed to the withdrawal and delivery of a new item in the shortest possible time. If after 24 hours of receipt we do not receive any communication from you, we understand that the delivery has been satisfactory.

If after the delivery period you do not receive the order or any communication from us, you must notify the Customer Service, which will contact the transport agency and inform you about it as soon as possible, throughout the same day.

IX.- Return.
The buyer will have a period of 14 business days from the receipt of the order to terminate the contract without incurring any penalty or cost, except for the expenses specifically generated by the collection and return of said order. Any return, whatever its cause, must be made in its original packaging and condition.

To start the return process, you must send an email to the address: aromas@ambisol.eu indicating the order number, a contact telephone number and the reasons for the return.
Once the email is received we will contact you.

The refund of the amount will be made by bank transfer or credit to your credit card, depending on the method chosen when making the purchase. Said return will be made after the collection of the product and its verification in our warehouse.

X.- Security and Confidentiality.
FFR guarantees the security and confidentiality of its communications with the user.
All card payment operations are carried out through a secure server, based on the 128-bit SSL standard, which guarantees the security and confidentiality of the data.

XI.- Electronic document.
The electronic document in which the contract is formalized will be filed at FFR's address and will be accessible to customers by requesting it by email by sending an email to aromas@ambisol.eu or by accessing their account user to have it in pdf format.

XII.- Guarantee.
FFR guarantees its products, under the legally established terms, for a period of 2 years from the date of delivery. However, it should be noted that according to the Law on the guarantee of goods included in the Consolidated Text of the General Law for the Defense of Consumers and Users and other Complementary Laws, it mentions that "The Law applies to both durable goods , such as perishable products or food products, although, in this case, the very nature of the good limits or modulates its application".
Deficiencies caused by negligence, improper use or manipulation, or materials subjected to wear due to normal use, will be excluded from the guarantee.
When the use of the guarantee is justified, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms.

The guarantee will lose its value in cases where:
* The purchase invoice is modified, altered or replaced.
* If the guaranteed product is manipulated or repaired.
* If you lack the purchase invoice.

To make use of the guarantee, it is essential to present the purchase invoice.
The buyer has a period of two months from when he learned of the lack of conformity with the product to notify the seller.

XIII.- Languages ​​in which the contract can be formalized.
The contract can only be formalized in Spanish.

XIV.- Legislation and conflict resolution.
These general conditions are ruled by the Spanish Law.
The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Córdoba (Spain).